Ace Sports Supplies (referred to as "we," "us," or "our") operates our online platform where we offer retail of tennis racquets, tennis apparel, tennis shoes, tennis balls, tennis bags, court equipment, along with racquet stringing and customisation services, expert advice on gear selection, and minor racquet repairs. This privacy policy explains how we collect, use, disclose, and protect your information when you interact with our site and services.
We collect information to provide our services to you. This may include:
Personal identification information: Such as your name, postal address, and other contact details when you place an order, create an account, or interact with our service requests like stringing or customisation.
Payment information: Details required to process transactions when you make purchases on our site.
Commercial information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information: Such as your IP address, browsing history on our site, search history, and information regarding your interaction with our online platform.
Information related to racquet stringing or customisation preferences: Details you provide to facilitate these specific services.
Communications: Information you provide when you contact us for support or inquiries.
We collect information through various methods:
Directly from you: When you register on our site, place an order, fill out forms related to our services, provide feedback, or communicate with us.
Automatically as you navigate our site: Through cookies, web beacons, and other tracking technologies that collect information about your equipment, browsing actions, and patterns.
From third parties: Service providers who assist us in operating our site or providing our services.
We use the information we collect for purposes including:
To provide and maintain our service: Processing transactions, fulfilling orders, providing racquet services, and managing your account.
To improve, personalise, and expand our site and services: Understanding how you use our services to enhance functionality and user experience.
To communicate with you: Responding to your inquiries, sending service announcements, and providing updates related to your orders or account.
For marketing purposes: Informing you about products, services, and promotions that may be of interest to you, in accordance with your communication preferences. You may opt-out of receiving marketing communications.
To ensure the security and integrity of our services: Detecting and preventing fraud and other malicious activities.
To comply with legal obligations: Meeting requirements under applicable laws and regulations.
We may share your information with third parties under certain circumstances:
Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, IT service providers, and marketing service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
With Your Consent: We may share your information with your consent or at your direction.
We implement reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device. We use cookies for various purposes, including to improve your browsing experience, analyse site traffic, and for marketing efforts. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights can include the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to processing, request restriction of processing, or request data portability. To exercise these rights, please contact us using the details provided below.
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we may transfer your data to Australia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place.
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
If you have any questions about this privacy policy, please contact us by postal mail at:
Ace Sports Supplies
155 Bourke Street, Suite 5, Level 2
Surry Hills, NSW, 2010
Australia